The Pastoral Care of Tertiary and International Learners Code of Practice 2021 (the Code) supports the wellbeing and safety of tertiary and international learners enrolled with New Zealand education providers. ​ It sets out the roles and responsibilities that tertiary education providers must meet for the wellbeing and safety of their learners.  ​ Read the Code: Tertiary and International Learners Code of Practice (PDF, 925KB)  ​ Under the Code, The Teachers’ Institute must help you to be:  ​ Safe (physically and mentally) Respected and accepted for who you are Supported in your learning and wellbeing Connected with your social and cultural networks and Able to have a say in decisions about student services. ​ Summary of the Code: Learner wellbeing and Safety (PDF) ​ Code summary translations ​ What you can expect of your education provider ​ Your education provider must: enable you to make informed choices about your education support you to prepare and adjust to your studies provide a safe, supportive, and accessible environment for study ensure you can raise your concerns when you need to connect you quickly to appropriate support services have plans for helping you in an emergency – whether on campus or your student accommodation. ​​ ​ ​​ ​ If something goes wrong ​ Find out what you can do if you want to make a complaint about your provider or if you have a financial or contractual complaint. ​ Learner complaints about providers’ compliance with the Code ​ ​ ​ ​