The Pastoral Care of Tertiary and International Learners Code of Practice 2021 (the Code) supports the wellbeing and safety of tertiary and international learners enrolled with New Zealand education providers.

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It sets out the roles and responsibilities that tertiary education providers must meet for the wellbeing and safety of their learners. 

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Read the Code: Tertiary and International Learners Code of Practice (PDF, 925KB) 

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Under the Code, The Teachers’ Institute must help you to be: 

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• Safe (physically and mentally)

• Respected and accepted for who you are

• Supported in your learning and wellbeing

• Connected with your social and cultural networks and

• Able to have a say in decisions about student services.

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Summary of the Code: Learner wellbeing and Safety (PDF)

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Code summary translations

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What you can expect of your education provider

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Your education provider must:

• enable you to make informed choices about your education

• support you to prepare and adjust to your studies

• provide a safe, supportive, and accessible environment for study

• ensure you can raise your concerns when you need to

• connect you quickly to appropriate support services

• have plans for helping you in an emergency – whether on campus or your student accommodation.

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More information about the Code (NZQA website)

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If something goes wrong

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Find out what you can do if you want to make a complaint about your provider or if you have a financial or contractual complaint.

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Learner complaints about providers’ compliance with the Code

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